RETURN AND EXCHANGE POLICY
At Premium Auto Styling, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our return and exchange policy carefully before making a return or exchange request.
We accept returns under the following conditions:
Eligibility:
- Items must be returned within 30 days from the date of purchase
- Products must be unused, unopened, and in the original packaging
- Test-fitting is acceptable, but products must not be installed, modified, or show signs of use
- Original packaging, instructions, and all accessories must be included
- Custom or personalized items are non-returnable unless there is a manufacturing defect
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We cannot accept returns due to ordering the wrong size, color, or fitment. Please use our Year Make Model search tool and verify compatibility before ordering. Contact us if you need assistance confirming fitment.
Process:
- Contact our customer service team at orders@premiumautostyling.com with your order number and reason for return
- Once your return is approved, you will receive instructions on how to send the item(s) back
- Returns must be shipped using a trackable shipping method. We are not responsible for lost or damaged return shipments
Refunds:
- Once we receive your item, we will inspect it and notify you of the status of your refund
- If approved, a refund will be processed to your original payment method within 5-7 business days
- Shipping costs incurred for your order are non-refundable, and return shipping costs are the responsibility of the customer
- A 20% restocking fee may apply to returns that are not due to our error or defect
We offer exchanges under the following conditions:
Eligibility:
- Items must be exchanged within 30 days from the date of purchase
- Products must be unused, unopened, and in the original packaging
- Test-fitting is acceptable, but products must not be installed, modified, or show signs of use
- Original packaging, instructions, and all accessories must be included
- Custom or personalized items are non-exchangeable unless there is a manufacturing defect
Process:
- Contact our customer service team at orders@premiumautostyling.com with your order number and details of the product you wish to exchange
- Once your exchange is approved, we will provide instructions for sending the item(s) back
- You are responsible for return shipping costs, but we will cover the cost of shipping the new item to you
Replacement Time:
- After receiving your return, we will process the exchange within 5-7 business days, and the new product will be shipped out promptly
3. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please follow these steps:
- Contact us within 48 hours of receiving the product with:
- Photos of the damage or defect
- Your order number and description of the issue
- We will provide a prepaid return label for the damaged item and send a replacement or offer a full refund as per your preference
For orders shipped outside the United States:
- Customer is responsible for all return shipping costs (typically $20-$50+ depending on country)
- Original shipping charges are non-refundable
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Import duties/taxes paid to customs are non-refundable (these were paid to your government, not us)
- Return shipping must include tracking and insurance
- Items must clear customs on return
Due to the high cost of international return shipping, we recommend contacting us before returning international orders to explore all options.
5. NON-RETURNABLE/NON-EXCHANGEABLE ITEMS
The following items are not eligible for return or exchange unless defective:
- Custom or personalized products
- Gift cards
- Clearance items
- Items that show signs of installation, modification, or use
- Items returned after 30 days from date of purchase
If you have any questions about our return or exchange policy, feel free to contact our customer support team at:
By making a purchase, you agree to the terms and conditions outlined in this return and exchange policy.
