You can contact Premium Auto Styling to request an order update by emailing us at: email@example.com
Yes, we gladly accept international orders.
HOW SOON WILL MY ORDER SHIP?
Covid-19 PANDEMIC SHIPPING UPDATE: We strive to get every order out as soon as humanly possible. Our standard processing time is 24-48 hours for most orders, but because of the Pandemic and influx of orders, we ask for your patience and allowing more time to process your order. We are working hard everyday to make your customized overlays (every product we sell is made in house by our staff). We are open for business and have been during this entire Pandemic. Our management team is making sure every team member is following CDC guidelines for safety in the workplace and we are constantly cleaning our work areas (this adds time to each workday).
If you would like a status update on your order, please email us at firstname.lastname@example.org. We are currently experiencing a high volume of phone calls and emails, this is causing a longer than usual response time from our customer service representatives.
Most Orders Ship within 48 hrs: We strive to process and ship all orders as soon as possible. Our Pre Cut vinyl overlays are ALL custom made for you, when you order! Because of this process, all precut kits require extra time to manufacture and package for shipping, with most orders shipping within 2-4 business days. If for some reason your order will not ship within the expected time frame, you will be contacted immediately by one of our representatives with an estimated ship date.
*Please note that Window Flags and Emblem Overlays have a fulfillment time of 3-5 days*
Please allow additional time for shipping carrier to update tracking information and deliver shipment. Along with quick turn-around times, we offer online tracking to keep customers informed at all times. Use your account to monitor your order progress, if you already have an account with us sign in here.
I TYPED IN THE WRONG ADDRESS, CAN YOU CHANGE IT?
If your package has already been sent out, you will need to contact USPS to see if you are able to correct the address. Premium Auto Styling and USPS are not responsible for incorrect addresses inputted by the customers. If your package ends up getting sent back to us, you will need to cover the additional shipping fee for us to send it back out again.
WHAT DOES "AWAITING FULFILLMENT" MEAN?
This means, we have received your order and it is currently being processed. Please allow 2-4 business days before shipment.
TRACKING MY ORDER
Customer accounts are updated with tracking info within 24-48 hrs. To make it more convenient for our customers our system automatically emails each customer their tracking numbers when an order ships. Customers are not required to log into the website to track the status of orders. Our goal is to keep customers updated regarding their order status at all times. Of course we're also happy to answer any order status concerns customers send us. Emails are answered by a representative within 24 hours of being sent, Monday - Friday.
MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED MY PACKAGE AND I DON’T SEE IT. WHAT DO I DO?
Sometimes, USPS marks a package as delivered but ends up delivering next business day. We recommend waiting one business day for your order to arrive. Also, please check that your shipping address was typed in correctly for your order. You can do this by going to your account and looking up the information for your order. For lost/stolen packages, please contact USPS or your local Postal Service. We can assist you once USPS or your local Postal Service has been contacted. Email us at email@example.com.
When your order arrives at your shipping destination, import duties/taxes/and/or custom fees may be charged in order to clear the package from customs. Premium Auto Styling is not responsible for fees that may be charged.