Returns & Product Exchanges

 

Return and Exchange Policy

At Premium Auto Styling, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our return and exchange policy carefully before making a return or exchange request.

1. Returns

We accept returns under the following conditions:

  • Eligibility:

    • Items must be returned within 30 days from the date of purchase.
    • Products must be unused, unopened, and in the original packaging.
    • Custom or personalized items are non-returnable unless there is a manufacturing defect.

  • Process:

    • Contact our customer service team at orders@premiumautostyling.com">orders@premiumautostyling.com with your order number and reason for return.
    • Once your return is approved, you will receive instructions on how to send the item(s) back.
    • Returns must be shipped using a trackable shipping method. We are not responsible for lost or damaged return shipments.

  • Refunds:

    • Once we receive your item, we will inspect it and notify you of the status of your refund.
    • If approved, a refund will be processed to your original payment method within 5-7 business days.
    • Shipping costs incurred for your order are non-refundable, and return shipping costs are the responsibility of the customer.

2. Exchanges

We offer exchanges under the following conditions:

  • Eligibility:

    • Items must be exchanged within 30 days from the date of purchase.
    • Products must be unused, unopened, and in the original packaging.
    • Custom or personalized items are non-exchangeable unless there is a manufacturing defect.

  • Process:

    • Contact our customer service team at [Insert Email] with your order number and details of the product you wish to exchange.
    • Once your exchange is approved, we will provide instructions for sending the item(s) back.
    • You are responsible for return shipping costs, but we will cover the cost of shipping the new item to you.

  • Replacement Time:

    • After receiving your return, we will process the exchange within 5-7 business days, and the new product will be shipped out promptly.

3. Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

  • Contact us within 48 hours of receiving the product with:
    • Photos of the damage or defect.
    • Your order number and description of the issue.
  • We will provide a prepaid return label for the damaged item and send a replacement or offer a full refund as per your preference.

4. Non-Returnable/Non-Exchangeable Items

The following items are not eligible for return or exchange unless defective:

  • Custom or personalized products.
  • Gift cards.
  • Clearance.

5. Contact Us

If you have any questions about our return or exchange policy, feel free to contact our customer support team at:

Email: orders@premiumautostyling.com">orders@premiumautostyling.com
Phone: 1-888-637-0055
Hours: Monday - Friday, 10:00 AM to 5:00 PM (PST)

By making a purchase, you agree to the terms and conditions outlined in this return and exchange policy.

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